This position is responsible for the efficient and effective pre-registration of scheduled appointments. Confirms patient appointments per established protocols. Secures patient demographics information for charting, billing and record keeping purposes. Ensures that billing information is obtained in order to pre-register patients. Screens and evaluates processes necessary to determine a patient's eligibility for third party coverage. Additionally, is an expert in UHC's Sliding Fee and has knowledge of UHC's covered services, billing, and reimbursement procedures. Representative must be able to identify any schedule conflicts and take appropriate action to ensure smooth patient flows and the highest level of resource utilization possible. Answer incoming telephone calls from patients regarding their appointments. Deliver excellent customer service and communication.

Under the direction of the Health Center Manager, individual will direct, supervise, and coordinate staff and day-to-day operations for assigned center to provide outstanding customer service, quality and cost effective care. Expected to manage the daily operations of both the Front Office and Medical Records areas of the health center. Responds to issues as appropriate (i.e., scheduling errors, patient flow bottlenecks, patient concerns, employee relations issues, etc.) and forwards information to appropriate supervisor and to Health Center Manager as needed for formal follow-up. Consistently conducts operations and decision-making base on using UHC policies and procedures. Approaches work in a consistent and timely manner and as directed by the Health Center Manager.

The Pre-Registration Manager is an exempt position and reports to the Director of Revenue Cycle. The Pre-Registration Manager is responsible for coordinating, implementing and supervising Pre-Registration Specialist. The Pre-Registration department is responsible for efficiently and accurately establish who is responsible to pay for the services rendered to each patient who has an appointment scheduled. The department is responsible for attaching the correct health plan based on eligibility response and appointment specialty. The Pre-Registering department is accountable for ensuring that all health plans that require a co-payment be collected and that the cop-payment field be set with the correct co-payment amount for that appointment. Additionally, the department ensures thatfor all appointments covered through the Sliding Scale Discount Program, the Sliding Scale Discount Program be active in the patients account and application current and on file. The Pre-Registration Manager is knowledgeable and understands department operations, policies and procedures to assure corporate compliance, quality and efficient services. This position requires a strong leader with the ability to prioritize, plan, and direct the department's performance expectations.

Are you a compassionate and dedicated Dental Assistant? If you are seeking a career that matches your passion for helping patient and their families, United Health Centers is looking for someone like you! Our Dental Assistants provide a positive patient experience and excellent quality care. They work closely with our dentists and supervisors to ensure that patients are calm, dentists are prepared, and information is communicated clearly. If this sounds like you, then you might be our next Dental Assistant! 

A UHC Optometry Assistant (OA) shows genuine warmth with patients and has the ability to make them feel comfortable in the health center while providing effective and technically competent ophthalmic assistance to both patients and UHC optometrists. The OA assists in examination and treatment of patients under the direction of an optometrist. Primary tasks are to interview patients and obtain chief compliant, ocular and medical histories, perform auto refraction, automated tonometry, lensometry, and ancillary ocular tests as directed by the Optometrist such as color vision tests (Ishiara or Farnsworth), depth perception, visual fields and retinal photos. The optometry OA must also document all findings in the ophthalmic template in the EHR. The OA is also responsible for helping assist patients in the optical area with the fitting, ordering and dispensing of eyeglasses or contact lenses as directed by the Optometrist. The OA will maintain optical boards by making sure that glasses are restocked and accounted for in the electronic program. The OA provides or facilitates the provision of information needed by both patients and clinicians. Furthermore, they ensure a smooth and well-connected patient flow with the Optometrist as well as in the optical department registering patients. The OA must ensure complete and accurate information of all patient encounters and charge information.  The OA must provide complete, accurate, and timely posting of all patient encounter data, procedures, diagnosis, demographics, and payment collection data.  Lastly, the OA must audit and verify information from the data entry document with existing information in the patient database.

A UHC Optometry Assistant (OA) shows genuine warmth with patients and has the ability to make them feel comfortable in the health center while providing effective and technically competent ophthalmic assistance to both patients and UHC optometrists. The OA assists in examination and treatment of patients under the direction of an optometrist. Primary tasks are to interview patients and obtain chief compliant, ocular and medical histories, perform auto refraction, automated tonometry, lensometry, and ancillary ocular tests as directed by the Optometrist such as color vision tests (Ishiara or Farnsworth), depth perception, visual fields and retinal photos. The optometry OA must also document all findings in the ophthalmic template in the EHR. The OA is also responsible for helping assist patients in the optical area with the fitting, ordering and dispensing of eyeglasses or contact lenses as directed by the Optometrist. The OA will maintain optical boards by making sure that glasses are restocked and accounted for in the electronic program. The OA provides or facilitates the provision of information needed by both patients and clinicians. Furthermore, they ensure a smooth and well-connected patient flow with the Optometrist as well as in the optical department registering patients. The OA must ensure complete and accurate information of all patient encounters and charge information.  The OA must provide complete, accurate, and timely posting of all patient encounter data, procedures, diagnosis, demographics, and payment collection data.  Lastly, the OA must audit and verify information from the data entry document with existing information in the patient database.

The Enrollment and Eligibility Specialist plays an important role in helping children and families enroll in the Medi-Cal Program. In addition to helping families complete and submit the on line applications, the Enrollment and Eligibility Specialists also keep families informed about program changes and help them maintain their health coverage. They also help families who do not qualify for the Medi-Cal Program by referring them to other available programs. Additional when not performing enrollments, the position is responsible for the efficient and effective scheduling of site appointments. Answer incoming telephone calls from patients and physician offices calling to schedule Medical, Dental, CPSP, Behavioral Health and Health Education appointments. Plans, organizes, monitors and reports as necessary. Confirms appointments per established protocol. Secures patient information for charting, billing and record keeping purposes. Ensures that established information is obtained in order to pre-register patients.

Are you a trained Medical Assistant who is great at putting patients at ease? If you are seeking a career that matches your passion for helping patient and their families, United Health Centers is looking for someone like you! Our Medical Assistants go above and beyond, take pride in their ability to listen to our patients, and provide excellent patient care. United Health Centers is looking for someone who can communicate clearly and warmly with a diverse patient population and who has the technical skills to assist providers in their patient’s medical care. If this sounds like you, then you might be our next Medical Assistant!

Are you a trained Medical Assistant who is great at putting patients at ease? If you are seeking a career that matches your passion for helping patient and their families, United Health Centers is looking for someone like you! Our Medical Assistants go above and beyond, take pride in their ability to listen to our patients, and provide excellent patient care. United Health Centers is looking for someone who can communicate clearly and warmly with a diverse patient population and who has the technical skills to assist providers in their patient’s medical care. If this sounds like you, then you might be our next Medical Assistant!

Are you a trained Medical Assistant who is great at putting patients at ease? If you are seeking a career that matches your passion for helping patient and their families, United Health Centers is looking for someone like you! Our Medical Assistants go above and beyond, take pride in their ability to listen to our patients, and provide excellent patient care. United Health Centers is looking for someone who can communicate clearly and warmly with a diverse patient population and who has the technical skills to assist providers in their patient’s medical care. If this sounds like you, then you might be our next Medical Assistant!

The Medical Records Supervisor is responsible for providing direction, oversight, and training to the Medical Records staff. Provide the Medical Records Technician's the tools for the efficient and effective management of patient health information. Maintain the accuracy, integrity and confidentiality of the patient's medical records. Provide the utmost professional customer service. Responsible to oversee processes incoming requests for the Release of Information area with 98% accuracy. In addition, the individual will design, implement and enforce policies and procedures, as well as create efficient and effective central registration processes to ensure accuracy, organizational financial viability and meet customer service expectations. The Medical Records Supervisor will develop and establish strong business relationships with all site management teams, including site front offices and central referrals departments. This position requires a strong leader with the ability to prioritize, plan, and direct the department's performance to meet the strategic goals of the United Health Centers of the San Joaquin Valley. This non-exempt supervisory position reports to the Patient Access Manager.

Under the general direction of the WIC Nutrition Assistant II/III, the WIC Nutrition Assistant I is responsible for: category screening, certification documentation, nutrition assessment, nutrition education, development of individual nutrition education plan (INEP), nutrition education established in nutrition care plan, specific nutrition education established in the high risk INEP by a Registered Dietitian/Degreed Nutritionist, and prescription of food instruments. Also performs general clerical duties in support of WIC Program objectives.

Under the general direction of the WIC Nutrition Assistant II/III, the WIC Nutrition Assistant I is responsible for: category screening, certification documentation, nutrition assessment, nutrition education, development of individual nutrition education plan (INEP), nutrition education established in nutrition care plan, specific nutrition education established in the high risk INEP by a Registered Dietitian/Degreed Nutritionist, and prescription of food instruments. Also performs general clerical duties in support of WIC Program objectives.

Under the direction of the Health Center Manager, individual will direct, supervise, and coordinate staff and day-to-day operations for assigned center to provide outstanding customer service, quality and cost effective care. Expected to manage the daily operations of both the Front Office and Medical Records areas of the health center. Responds to issues as appropriate (i.e., scheduling errors, patient flow bottlenecks, patient concerns, employee relations issues, etc.) and forwards information to appropriate supervisor and to Health Center Manager as needed for formal follow-up. Consistently conducts operations and decision-making base on using UHC policies and procedures. Approaches work in a consistent and timely manner and as directed by the Health Center Manager.

Are you a trained Medical Assistant who is great at putting patients at ease? If you are seeking a career that matches your passion for helping patient and their families, United Health Centers is looking for someone like you! Our Medical Assistants go above and beyond, take pride in their ability to listen to our patients, and provide excellent patient care. United Health Centers is looking for someone who can communicate clearly and warmly with a diverse patient population and who has the technical skills to assist providers in their patient’s medical care. If this sounds like you, then you might be our next Medical Assistant!

Do you thrive in a fast-paced team environment and have exceptional customer service skills? If you are seeking a career that matches your passion for helping patients and their families, United Health Centers is looking for someone like you! Our Medical Receptionists are dedicated team members that help us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients addressing each with care, detail, and most importantly, compassion. If you love serving the community and caring for people, you might be our next Medical Receptionist! 

Are you a trained Medical Assistant who is great at putting patients at ease? If you are seeking a career that matches your passion for helping patient and their families, United Health Centers is looking for someone like you! Our Medical Assistants go above and beyond, take pride in their ability to listen to our patients, and provide excellent patient care. United Health Centers is looking for someone who can communicate clearly and warmly with a diverse patient population and who has the technical skills to assist providers in their patient’s medical care. If this sounds like you, then you might be our next Medical Assistant!

Are you a trained Medical Assistant who is great at putting patients at ease? If you are seeking a career that matches your passion for helping patient and their families, United Health Centers is looking for someone like you! Our Medical Assistants go above and beyond, take pride in their ability to listen to our patients, and provide excellent patient care. United Health Centers is looking for someone who can communicate clearly and warmly with a diverse patient population and who has the technical skills to assist providers in their patient’s medical care. If this sounds like you, then you might be our next Medical Assistant!

Are you a trained Medical Assistant who is great at putting patients at ease? If you are seeking a career that matches your passion for helping patient and their families, United Health Centers is looking for someone like you! Our Medical Assistants go above and beyond, take pride in their ability to listen to our patients, and provide excellent patient care. United Health Centers is looking for someone who can communicate clearly and warmly with a diverse patient population and who has the technical skills to assist providers in their patient’s medical care. If this sounds like you, then you might be our next Medical Assistant!

Are you a trained Medical Assistant who is great at putting patients at ease? If you are seeking a career that matches your passion for helping patient and their families, United Health Centers is looking for someone like you! Our Medical Assistants go above and beyond, take pride in their ability to listen to our patients, and provide excellent patient care. United Health Centers is looking for someone who can communicate clearly and warmly with a diverse patient population and who has the technical skills to assist providers in their patient’s medical care. If this sounds like you, then you might be our next Medical Assistant!