Summary of Responsibilities:
Works collaboratively with the CMO, CCSO, DCOO, Medical Leadership, Training Department, Quality Improvement, and Health Center Leadership to:
- Lead the design, development, and standardization of clinical workflows, policies, and procedures
- Oversee clinical equipment and medical supply procurement processes across all sites
- Ensure Medical Assistant (MA) and Nursing competencies, onboarding, and annual validations are completed and maintained
- Support the implementation and rollout of new clinical workflows and operational changes
- Monitor and enforce clinical compliance with regulatory, organizational, and quality standards
- Partner with health centers to drive clinical quality initiatives (HEDIS, RAF, patient outcomes)
- Coordinate audit readiness and compliance activities through health center leadership
- Serve as the organizational subject matter expert (SME) for nursing and clinical operations
Performance Area 1: Clinical Workflow Development & Implementation
- Lead the end-to-end development of clinical workflows, including documentation, training alignment, and operational rollout
- Lead clinical training, CCSO, and Medical Leadership to ensure workflows are clinically sound, standardized, and scalable
- Drive process improvement initiatives to enhance patient flow, care delivery, and staff efficiency
- Ensure workflows align with regulatory requirements (CMS, DHCS, and other governing bodies)
- Support ongoing evaluation and refinement of workflows based on performance data and feedback
Performance Area 2: Clinical Operations & Compliance Oversight
- Oversee organization-wide compliance with clinical policies, procedures, and regulatory standards
- Partner with nursing leadership to coordinate and monitor internal audits, site reviews, and corrective action plans
- Ensure all clinical operations meet licensure and audit requirements
- Serve as escalation point for clinical compliance risks and operational challenges
- Monitor adherence to standing orders, protocols, and clinical guidelines
Performance Area 3: Clinical Staff Competency & Training Support
- Ensure completion and tracking of MA and Nursing competencies, certifications, and ongoing education requirements
- Oversee the clinical training Department to align clinical education with workflow updates and operational needs
- Support onboarding and continuous development of clinical staff
- Identify skill gaps and implement targeted training and competency programs
PERFORMANCE AREA 4: Equipment & Supply Chain Oversight
- Lead the procurement, standardization, and distribution of clinical equipment and medical supplies
- Ensure equipment meets clinical, regulatory, and operational standards
- Collaborate with Finance and Operations to maintain cost-effective and efficient supply management
- Oversee vaccine inventory processes and compliance of vaccine programs.
- Establish inventory levels and oversee utilization volume.
PERFORMANCE AREA 5: Quality Improvement & Clinical Engagement
- Partner with health centers to drive clinical quality initiatives and performance improvement efforts
- Provide clinical insight into HEDIS, RAF, and population health strategies
- Support implementation of quality improvement projects and performance monitoring tools
- Engage directly with site leadership to improve clinical outcomes and patient experience
PERFORMANCE AREA 6: Leadership & Collaboration
- Serve as a clinical operations leader bridging medical, nursing, and operational teams
- Maintain strong communication across departments to ensure alignment and execution
- Participate in leadership meetings and contribute to organizational strategy and clinical operations planning
- Promote a culture of accountability, continuous improvement, and patient-centered care