Under the general direction of the WIC Nutrition Assistant II/III, the WIC Nutrition Assistant performs general reception/PBX and clerical duties, screens telephone calls, retrieves WIC applicants/participants computer record and provides general information; and performs: referrals, issuance of food instruments, appointments scheduling and income and residence screening.

SUMMARY OF RESPONSIBILITIES:

Works closely with the WIC Nutrition Assistant II/III and other members of the WIC Site team to:

• Work as a team member
• Greet the applicant/participant either in person or on the telephone
• Accept information required for certification or assessment
• Inputs information into an electronic family/individual record through the WIC MIS application and a paper file
• Interviews applicants/participants to include: category, income, and residence screening
• Make referrals, issue the food instruments, schedule appointments, conducts courtesy/no show appointment reminders
• Protect; promote; and support breastfeeding, regularly

PERFORMANCE AREA 1:

• Performs Reception/PBX and clerical duties, including: answers the telephone, screens calls, greets applicant/participant and accepts the WIC Identification Folder (WIF) and other information required for certification or assessment.
• Enters all data and maintains records through WIC MIS application, including: making referrals, issuing food instruments, schedules appointments and screens for category, income, and residence.
• Answers telephone and utilizes WIC MIS to screen applicants category, income, and residence.
• Schedule/Reschedule appointments for applicants and/or participants.
• Performs pregnancy Outcomes. Confirms appointments. Refers participants and applicants to appropriate community resources.

PERFORMANCE AREA 2:

• Verifies WIC participant's signature on Food Instrument log compared to the WIF, and to maintain check stock supply and security.
• Performs the following Non-WIC MIS duties: Makes certification packets, stamps/highlights referrals and makes pamphlet packets.
• Provides translation for Spanish speaking participants at certification, re-certification, single mid-certification, trimester check, group/individual nutrition education and nutrition sessions as requested by team members.
• Prepares printer for check issuance, maintains check stock supply and security, issues and verifies food instruments in WIC MIS.
• Participates in program of continuing education via attendance at required training sessions/workshops and reading/studying printed materials provided by the WIC Nutrition Assistant II/III, to include information required to remain updated in established WIC Policies and Procedures Manual (WPPM) and revisions.
• Protects; promotes; and supports breastfeeding, regularly. Understands breast milk is the optimal nutrition throughout an infant's first year of life. Avoids the display or distribution of materials which promote human milk substitutes. Supports co-workers who are breastfeeding. Seeks assistance from/refers to appropriate lactation specialist. Offers strategies for problems with breastfeeding initiation or maintenance. Knows how and when to issue a breast pump. Refers breastfeeding questions/concerns to appropriate team members.
• Performs other duties related to WIC Program services as assigned by the Nutrition Assistant II/III.

PERFORMANCE AREA 3: General Corporate Expectations

• Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
• Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.
• Supports the overall needs of the health center by working flexible or extended hours when necessary.
• Supports the needs of the UHC WIC Program by traveling to other UHC WIC Sites when staffing needs dictate the need for licensed personnel.
• Demonstrates awareness of, and compliance with, organizational mission and objective of UHC to provide health care access and support services for all members of the community.
• Supports their own staff development by completing the required hours of continuing education each year.
• Other work-related duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
• Maintains confidentiality and respect for information regarding patients and other team members; abides by UHC Rules of Confidentiality and the WIC Policies and Procedures Manual (WPPM).
• Displays a positive, professional and respectful demeanor at all times toward employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for the health centers.
• Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments.

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EDUCATION

• High School Graduate or GED required.

LICENSE/CERTIFICATION:

• Possess a valid driver's license.

PRIOR EXPERIENCE:

• Minimum 1 year of related work experience in interviewing, individual/group nutrition
  education, or consumer education, desirable
• Minimum 1 year of work experience in computer basics and data entry; and customer service work preferred.

SKILLS

• Bilingual (English/Spanish)
• Able to quickly build and maintain rapport with participants and team members of differing backgrounds; team player
• Customer-service oriented
• Basic computer skills and able to learn and understand the WIC MIS Program
• Positive professional insight
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgment
• Modern office practices and procedures including email
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

PHYSICAL REQUIREMENTS

• Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
• Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
• **Travel May Be Required for this Position**

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $21.00 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!