We are recruiting for a Health Information Technology (HIT) Training & Support Specialist to join the team at our Corporate site in Fresno, CA. If you enjoy or look forward to training others on health information systems and/or technology, this may be an opportunity worth considering.

Under the Supervision of the Director of Health Information Technology, the HIT Training & Support Specialist will assist in the ongoing training and support of the Clinical Information Systems and related solutions.

Summary of Responsibilities:

• Provides recurring and on-demand EHR training for UHC staff
• Responsible for being the primary support to assist system users on the EMR
• Responsible for troubleshooting, resolving and addressing system issues
• Coordinate with system vendors for resolution of application issues regarding the EMR
• Other duties and projects as assigned

PERFORMANCE AREA 1:

• Facilitate organization’s clinical information systems training
• Create job aid instructions for key user responsibilities
• Assist in the development of user workflow as it relates to system functionality
• Track all requests for support and task assignments
• Provide testing of system functionality for application upgrades
• Assist in report validation as developed by Data Management & Analytics
• Evaluate new system enhancements
• Provide on-site support for both new and existing clinics as requested

EDUCATION

• Associate degree or equivalent.
• Bachler’s degree preferred, equivalent experience can be used leu of degree

LICENSE/CERTIFICATION

• Health Information Technology Certification or other healthcare related certifications preferred

PRIOR EXPERIENCE:

• Minimum 2 years of experience in a health center setting
• Demonstration of Clinical Information Systems usage, support and/or training

SKILLS

• Experience with Microsoft Office Productivity Applications such as Word, Excel, PowerPoint and Outlook
• Effective presentation skills
• Excellent verbal and written communication skills
• Familiar with adult learning and general training techniques
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgement
• Able to handle multiple tasks simultaneously
• Demonstrated good customer service; patience, attentiveness, emotional intelligence
• Demonstrated professionalism; self-regulation, accountability, competency

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 25 pounds and push up to 50 pounds (on wheels).
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
• Must be able to read memos, computer screens, and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
• Must be able to sit between 5-7 hours daily
• Must possess close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus with glasses if needed.
• Must be able to work indoors and out doors
• Must be able to operate a motor vehicle to and from various sites at UHC.
• Travel is required for this position.

The pay range for this non-exempt position starts at $27.95 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!