This position is responsible for the efficient and effective pre-registration of scheduled appointments. Confirms patient appointments per established protocols. Secures patient demographics information for charting, billing and record keeping purposes. Ensures that billing information is obtained in order to pre-register patients. Screens and evaluates processes necessary to determine a patient's eligibility for third party coverage. Additionally, is an expert in UHC's Sliding Fee and has knowledge of UHC's covered services, billing, and reimbursement procedures. Representative must be able to identify any schedule conflicts and take appropriate action to ensure smooth patient flows and the highest level of resource utilization possible. Answer incoming telephone calls from patients regarding their appointments. Deliver excellent customer service and communication.
SUMMARY OF RESPONSIBILITIES:
PERFORMANCE AREA 1:
EDUCATION AND LICENSE/CERTIFICATION: