United Health Centers of the San Joaquin Valley

Data Support Specialist

Job Locations US-CA-Fresno-Corporate
Posted Date 1 month ago(5/27/2020 11:12 AM)
Job ID
2020-1610
# of Openings
1
Category
Data & Analytics

Overview

The Data Support Specialist's role is in the ongoing support of providing operational, financial, billing, and clinical data needed for reports and measures. The Data Support Specialist provides data to United Health Centers (UHC) staff using current reporting systems and if unavailable or limited, through SQL query solutions. This position will also be responsible for providing validated data to various levels of leadership, management, and staff. Additionally, the position will also engage in regular tasks involved in reporting systems such as SQL reporting services, AthenaNet report builder, DentrixOne reports, and other data requests involving interfaces with other systems. This is a non-exempt position.

Responsibilities

Works closely with UHC end users and other members of the IT Team to:

  • Support the end users for self-service report access and content at United Health Centers.
  • In the event data is not available through self-service reports, provides reporting solutions using a combination of self-service report and/or SQL queries and programming as needed.
  • Provide internal data mapping and interfacing support for existing and new implementations.
  • Maintain and organize new and existing reports.

PERFORMANCE AREA 1: Provide requested reporting solutions for operations, financial, clinical, billing, and finance.

  • Handle UHC end users by fielding incoming report requests from end users both telephone and work orders received through UHC's IT Support Structure (ITSS) in a courteous manner.
  • Documents all pertinent report request information, including name, department, contact information, reason for report, report fields to show, final presentation medium, and due date.
  • Supports the work of the organization and develops working relationships with staff by building rapport and understanding measures, initiatives, and key performance indicators that affect the major departments at UHC.
  • Supports the work of the team by understanding duties, roles, and abilities from Health Information Technology HIT Team and Information Technology technicians and administrators.
  • Record, track, and document the help desk report request process, including all successful and unsuccessful queries made, and actions taken, through the final resolution.
  • Works to apply better SQL query skills to optimize report generation or provide better supplemental data that would be helpful to the end user.
  • Validate report data thoroughly and document as validated before report submittal to end user.
  • Communicate to end user status of any delays or any reason for delays.
  • Provide three business days to one week for end user to review data for any new custom reports or any self-service or emailed reports with major changes.
  • Identify and learn appropriate reporting software and hardware used and supported by the organization.
  • Perform routine report follow-ups to ensure reports are still needed or need to be updated.
  • Supports the team by developing or updating help sheets, SQL code repositories, report inventory, and knowledge base articles for end users when needed.

Qualifications

EDUCATION:

  • Degree in a related field or a commensurate combination of education and experience required.

LICENSE/CERTIFICATION:

  • Possess a valid CA Class C Drivers License
  • Must obtain and maintain vendor and industry certifications as directed.

PRIOR EXPERIENCE:

  • Experience and understanding of Athena and Dentrix Electronic Health Records and Practice Management workflows, templates, and memorized reports is preferred.
  • Experience and understanding of data reporting requirements by the Health Resources and Services Administration (HRSA) for Federally Qualified Health Centers (FQHC) is preferred.
  • Operational and/or financial experience in the FQHC Health Center realm is preferred.
  • Prior SQL database language experience with Athena and Dentrix.
  • Experience with SQL Management Studio and SQL Reporting Services is a plus.

SKILLS:

  • Knowledge of computer programming or experience with analytic software.
  • Possess logic following skills and logic presentation skills.
  • Intermediate to advanced Microsoft Excel.
  • Possess excellent customer service skills
  • Ability to conduct research into a wide range of computing or health regulatory issues as required.
  • Ability to absorb and retain information quickly.
  • Highly self motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities; sound judgment.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Able to quickly build and maintain rapport with co-workers of differing backgrounds; team player. Ability to present ideas in user-friendly language.
  • Positive professional insight
  • Flexibility and dependability
  • Modern office practices and procedures including email
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously

Travel Required

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