United Health Centers of the San Joaquin Valley

Patient Access Associate

Job Locations US-CA-Fresno-Corporate
Posted Date 2 months ago(2/21/2020 3:08 PM)
Job ID
2020-1558
# of Openings
1
Category
Patient Access Center

Overview

Are you a customer service superstar? Do you have exceptional communication skills and a positive attitude? If so, United Health Centers is looking for someone like you! Our Patient Access Representatives efficiently and effectively answer high volume inbound calls. They are the point of contact for all of our patients and are committed to providing an excellent UHC experience. Your compassion and customer service expertise combined with our support, training and development will ensure your success. Join our team today!

Responsibilities

  • Providing outstanding customer service to internal and external customers
  • Answer incoming calls on a multi-line phone
  • Promptly and courteously answers and screens phone calls for the department; routes call as appropriate within established customer service guidelines; accurately records messages and delivers to the appropriate party in a timely manner; checks voicemail frequently
  • Schedules appointments per established guidelines and educates on UHC services
  • Utilizes protocol for patient look up to ensure accurate identification or patient to ensure data integrity and patient safety
  • Will ensure no patient is turned away. Will use all resources to secure an appointment for patient
  • Reporting any potential customer concerns or complaints immediately to supervisor
  • Overall knowledge of the revenue cycle process, registration, insurance verification, pre-certification, billing compliance, payer contracts, patient estimation, financial assistance Schedules, educates registers, verifies and estimates services for the patient
  • Registering patients for appointments; obtaining updated insurance and demographic information and entering it in the computer system, and ensuring completion of all necessary paperwork
  • Obtaining/updating patient charts with registration and eligibility documentation
  • Obtaining/updating required authorizations for specialty services
  • Making outbound calls to confirm and obtain pre-registration information
  • Copying/scanning insurance cards

Qualifications

EDUCATION:

  • High School Graduate or equivalent.  Associates Degree preferred.

LICENSE/CERTIFICATION:

  • Possess a valid CA driver's license

PRIOR EXPERIENCE:

  • Minimum two (2) years of experience in a health center and/or call center
  • Knowledge in scheduling or call center environment
  • Knowledge of billing processes and coding preferred
  • Demonstrated ability of strong understanding of UHC front office process and patient intake

SKILLS:

  • Customer-service oriented
  • Excellent telephone etiquette
  • Excellent listening and Customer Service/Interpersonal skills.
  • Bilingual (Secondary language preferred)
  • Ability to handle sensitive and confidential information
  • Ability to articulate complex information
  • Strong relationship management skills must be able to multitask and be able to diffuse difficult situations
  • Positive professional insight.
  • Flexibility and dependability (Availability for nights and weekends)
  • Able to quickly build and maintain rapport with patients and providers of differing backgrounds
  • Team player
  • Customer-service oriented
  • Strong computer skills
  • Positive professional insight
  • Flexibility and dependability
  • Demonstrated good problem-solving skills; sound judgment
  • Effective leadership/supervisory skills
  • Modern office practices and procedures including email
  • Intermediate computer skills
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously

PHYSICAL REQUIREMENTS:

  • Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
  • Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
  • Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
  • Must have high manual dexterity.
  • Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
  • Flexibility and dependability and availability for nights and weekends
  • Ability to handle sensitive and confidential information
  • Able to handle multiple tasks simultaneously

 

Additional job information:

Hours of Operation: Must be available to work non-standard hours and overtime based on work volume. Hours of operation are 7:30AM to 8:00 PM, schedules may vary. Must be flexible with their start and end times, as work hours will be based on the business needs of our internal and external customers. May be required to rotate and work a variety of shifts, may include weekends and Holidays. 

 

Travel: may be required to travel to other health centers and community events.

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