United Health Centers of the San Joaquin Valley

HIT Support Specialist

Job Locations US-CA-Fresno-Corporate
Posted Date 2 months ago(2/14/2020 12:36 PM)
Job ID
2020-1553
# of Openings
1
Category
Health Information Technology

Overview

Under the Supervision of the Health Information Manager, the HIT Support Analyst will assist in the ongoing support of the electronic health record, practice management system, disease registry and other clinical information systems.

Responsibilities

A primary role will be to provide training & support of employees on all the health information technology systems and applications. This position will also be responsible for being the primary support to troubleshoot, resolve, and address HIT system issues. The position will also engage in regular tasks involved in the EHR maintenance, such as lab mapping, pharmacy refill matching, and trouble-shooting interface or system issues. The position will involve working with HIT system vendors to resolve application issues.

Qualifications

  • Experience in healthcare industry required, in either implementation or electronic health record support role.
  • NextGen EPM & EHR experience preferred.
  • Must possess excellent oral and written communication skills.
  • Good working knowledge of Microsoft operating systems and Microsoft Office suites.
  • Knowledge of general office policies and procedures.
  • Must possess ability to exercise professional judgment involving access to privileged information, orients new employees and providers on the electronic health record policies and procedures, demonstrates the ability to use problem identification and solution skills and present training in an organized and understandable manner.
  • Intermediate and advanced computer skills including knowledge in specialized field of computer programming and analysis.
  • Working knowledge of Electronic health records methodology.
  • Able to handle multiple tasks simultaneously.
  • Maintains attention to detail and follow-through on work tasks.
  • Ability to meet deadlines and communicate regular status updates.
  • Must obtain and maintain vendor and industry certifications as directed.

 

Work is performed in an office environment. Involves frequent contact with staff and the public. Occasional stress from dealing with diverse customers and demands. Contact may involve dealing with angry or upset people. Normal office environment. Occasional evening or weekend work. On-site workplace environment including indoor and outdoor responsibilities. Exposure to cleaning fluids and toxic materials.

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