United Health Centers of the San Joaquin Valley

  • Data Support Specialist

    Job Locations US-CA-Fresno-Corporate
    Posted Date 3 months ago(11/22/2019 12:03 PM)
    Job ID
    2019-1502
    # of Openings
    1
    Category
    Data & Analytics
  • Overview

    The Data Support Specialist's role is in the ongoing support of providing operational, financial, billing, and clinical data needed for reports and measures. The Data Support Specialist provides data to United Health Centers (UHC) staff using current reporting systems and if unavailable or limited, through SQL query solutions. This position will also be responsible for providing validated data to various levels of leadership, management, and staff. Additionally, the position will also engage in regular tasks involved in reporting systems such as SQL reporting services, AthenaNet report builder, DentrixOne reports, and other data requests involving interfaces with other systems. This is a non-exempt position.

    Responsibilities

    Works closely with UHC end users and other members of the IT Team to:

    • Support the end users for self-service report access and content at United Health Centers.
    • In the event data is not available through self-service reports, provides reporting solutions using a combination of self-service report and/or SQL queries and programming as needed.
    • Provide internal data mapping and interfacing support for existing and new implementations.
    • Maintain and organize new and existing reports.

    0PERFORMANCE AREA 1: Provide requested reporting solutions for operations, financial, clinical, billing, and finance.

    • Handle UHC end users by fielding incoming report requests from end users both telephone and work orders received through UHC's IT Support Structure (ITSS) in a courteous manner.
    • Documents all pertinent report request information, including name, department, contact information, reason for report, report fields to show, final presentation medium, and due date.
    • Supports the work of the organization and develops working relationships with staff by building rapport and understanding measures, initiatives, and key performance indicators that affect the major departments at UHC.
    • Supports the work of the team by understanding duties, roles, and abilities from Health Information Technology HIT Team and Information Technology technicians and administrators.
    • Record, track, and document the help desk report request process, including all successful and unsuccessful queries made, and actions taken, through the final resolution.
    • Works to apply better SQL query skills to optimize report generation or provide better supplemental data that would be helpful to the end user.
    • Validate report data thoroughly and document as validated before report submittal to end user.
    • Communicate to end user status of any delays or any reason for delays.
    • Provide three business days to one week for end user to review data for any new custom reports or any self-service or emailed reports with major changes.
    • Identify and learn appropriate reporting software and hardware used and supported by the organization.
    • Perform routine report follow-ups to ensure reports are still needed or need to be updated.
    • Supports the team by developing or updating help sheets, SQL code repositories, report inventory, and knowledge base articles for end users when needed.

    Qualifications

    EDUCATION

    • Degree in a related field or a commensurate combination of education and experience required.

    LICENSE/CERTIFICATION:

    • Possess a valid CA Class C Drivers License
    • Must obtain and maintain vendor and industry certifications as directed.

    PRIOR EXPERIENCE:

    • Experience and understanding of Athena and Dentrix Electronic Health Records and Practice Management workflows, templates, and memorized reports is preferred.
    • Experience and understanding of data reporting requirements by the Health Resources and Services Administration (HRSA) for Federally Qualified Health Centers (FQHC) is preferred.
    • Operational and/or financial experience in the FQHC Health Center realm is preferred.
    • Prior SQL database language experience with Athena and Dentrix.
    • Experience with SQL Management Studio and SQL Reporting Services is a plus.

    SKILLS

    • Knowledge of computer programming or experience with analytic software.
    • Possess logic following skills and logic presentation skills.
    • Intermediate to advanced Microsoft Excel.
    • Possess excellent customer service skills
    • Ability to conduct research into a wide range of computing or health regulatory issues as required.
    • Ability to absorb and retain information quickly.
    • Highly self motivated and directed.
    • Keen attention to detail.
    • Proven analytical and problem-solving abilities; sound judgment.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Exceptional customer service orientation.
    • Experience working in a team-oriented, collaborative environment.
    • Able to quickly build and maintain rapport with co-workers of differing backgrounds; team player. Ability to present ideas in user-friendly language.
    • Positive professional insight
    • Flexibility and dependability
    • Modern office practices and procedures including email
    • Attention to detail and excellent follow-through on work tasks
    • Able to handle multiple tasks simultaneously

    Travel Required

    PHYSICAL REQUIREMENTS

    • Must be able to lift up to 25 pounds and push up to 50 pounds (on wheels).
    • Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
    • Must be able to read memos, computer screens, and administrative documents.
    • Must have high manual dexterity.
    • Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
    • Must be able to sit between 5-7 hours daily
    • Must possess close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    • Must be able to work indoors and out doors
    • Must be able to operate a motor vehicle to and from various sites at UHC.

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