United Health Centers of the San Joaquin Valley

  • Patient Account Representative - Temporary (2 Positions)

    Job Locations US-CA-Parlier
    Posted Date 3 weeks ago(11/20/2018 9:34 AM)
    Job ID
    # of Openings
  • Overview

    PLEASE NOTEUHC Patient Financial Services Department is currently located in Parlier, but will be relocating to Fresno in January 2019.


    The main focus of a Patient Account Representative is to ensure that United Health Centers is able to obtain payment from appropriate parties. In addition to ensuring that all billing and coding is accurate, timely and fraud free.


    Works closely with the Patient Financial Services Supervisor and other members of the PFS Team to:

    • Translate medical procedures into appropriate insurance billing codes.
    • Enter accurate information into the practice management system.
    • Produce statements and claims.
    • Bill the insurance company for services performed and/or the patient for patient portion due.
    • Collect correct insurance information from the patient and verify the patient’s benefits.
    • Investigate unpaid accounts/claims within a timely manner.
    • Maintain skills and knowledge of payer rules and guidelines in order to bill accurately.



    • High School Diploma/GED



    • Certified Professional Coder preferred but not required.


    • Minimum 2 years of experience in a healthcare setting, preferably in an FQHC setting.
    • Knowledge of medical, dental billing and collections practices. 


    • Bilingual (English/Spanish)
    • Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
    • Customer-service oriented
    • Strong computer skills
    • Familiar with adult learning and general training techniques
    • Positive professional insight
    • Flexibility and dependability
    • Demonstrated good problem-solving skills; sound judgment
    • Skill in answering a telephone in a pleasant manner
    • Modern office practices and procedures including email
    • Attention to detail and excellent follow-through on work tasks
    • Able to handle multiple tasks simultaneously



    • Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
    • Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
    • Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
    • Must have high manual dexterity.
    • Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.


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