PLEASE NOTE: UHC Call Center Department is currently located in Parlier, but will be relocating to Fresno in January 2019.
The primary purpose is to provide excellent customer service and courtesy to all inbound calls at our call center. The responsibility is answer and screens phone calls for all other departments, route calls as appropriate within established guidelines. Accurately record messages and deliver to the appropriate party in a timely manner; check voicemails periodically
Call Center is responsible for the efficient and effective scheduling of site appointments. Answer incoming telephone calls from patients and physician offices calling to schedule Medical, Dental, CPSP, Optometry, Chiropractor, Behavioral Health, vision and transportation appointments. Secures patient information for charting, billing and record keeping purposes. Ensures that established information is obtained in order to pre-register patients. Representative must be able to identify any schedule conflicts and take appropriate action to ensure smooth patient flows and the highest level of resource utilization possible.
EDUCATION AND LICENSE/CERTIFICATION:
Additional job information:
Hours of Operation: Must be available to work non-standard hours and overtime based on work volume. Hours of operation are 8:00AM to 8:00 PM, schedules may vary. Must be flexible with their start and end times, as work hours will be based on the business needs of our internal and external customers. May be required to rotate and work a variety of shifts, may include weekends and Holidays.
Travel: may be required to travel to other health centers and community events.