United Health Centers of the San Joaquin Valley

  • Medical Assistant Specialist

    Job Locations US-CA-Fresno / Central Valley
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-1184
    # of Openings
    2
    Category
    Corporate Medical
  • Overview

    PLEASE NOTE: UHC Administration is currently located in Parlier, but will be relocating to Fresno in January 2019.

     

    Under the Supervision of the Director of Clinical Services.  The MA Specialist will assist in the ongoing support of the electronic health record, practice management system, and other clinical information systems.  A primary role will be to provide training & support of clinical staff as stated in the MA Boot Camp training checklist as it pertains to nursing policies and procedures on all the health information technology systems.   This position will also be responsible for being the primary support to troubleshoot, resolve, and address Clinical system issues.  The position is part of an implementation team of Clinical Specialists that will engage in the day to day operations of staff when opening and managing a new site. Additionally train new staff members at health centers until they are proficient in position.

     

    The position will involve working with the Clinical Specialist Team and must be able to handle multiple task simultaneously, maintain attention to detail and follow through on work tasks and other MA duties as assigned.

     

    As a UHC Medical Assistant (MA) shows genuine warmth with patients and has the ability to make them feel comfortable in the health center while providing effective and technically competent nursing assistance to both patients and UHC providers.  The MA assists in examination and treatment of patients under the direction of a physician. Primary tasks are to interview patients, measure vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and record information on patients' charts (paper or electronic). MA may be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Finally, the MA prepares treatment rooms and exam rooms for examination of patients. The Medical Assistant position provides or facilitates the provision of information needed by both patients and clinicians.  Furthermore, they ensure a smooth and well-connected patient flow. The Medical Assistant reports to the Nursing Supervisor.

    Responsibilities

    Works closely with the Director Clinical Services, Clinical Services Trainer, Nursing Supervisor and other members of the clinic management team to:

                                    

    • MA Specialist will report to the designated training site for continuous hands on training.
    • Travel to site to site as needed
    • Assist as a floating team for sites in need of coverage
    • Assist with maintenance of skills trainings.
    • Assist with ongoing competency assessments checks.
    • Assist with ongoing site audits.
    • Provides prompt medical support; promotes a smooth patient flow; collects and records data accurately; maintains order of exam rooms, equipment and supplies
    • Provides basic education and information to patients, making sure patients’ questions are answered and anxieties alleviated and interfaces with community-oriented activities and staff
    • Achieves the organizational mission to provide health care access for all the members of the community. Helps make sure patients and families get the care they need when they need it.
    • Consistently and openly communicates with supervisor and all staff.
    • Works flexible or extended hours where necessary.
    • Participates in health center in-services and meeting, listening and respecting others’ ideas.
    • Abides by Rules of Confidentiality.

    Qualifications

    Experience in healthcare setting required, in either implementation or electronic health record support role. EHR experience preferred. Must possess excellent oral and written communication skills.

     

    Orients new clinical staff on the electronic health record policies and procedures, demonstrates the ability to use problem identification and solution skills and present training in an organized and understandable manner.

     

    EDUCATION:

    • High School graduate or GED.
    • Completed training program in Medical Assisting from Accredited College.

    LICENSE/CERTIFICATION:

    • Possess a valid CPR certificate

    PRIOR EXPERIENCE:

    • Minimum 2 years of experience in a healthcare setting, preferably in an ambulatory care setting

    SKILLS:

    • Bilingual (English/Spanish)
    • Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
    • Customer-service oriented
    • Strong computer skills
    • Familiar with adult learning and general training techniques
    • Positive professional insight
    • Flexibility and dependability
    • Demonstrated good problem-solving skills; sound judgment
    • Effective leadership/supervisory skills
    • Modern office practices and procedures including email
    • Intermediate computer skills
    • Attention to detail and excellent follow-through on work tasks
    • Able to handle multiple tasks simultaneously

    PHYSICAL REQUIREMENTS:

     

    • Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
    • Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
    • Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
    • Must have high manual dexterity.
    • Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.

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