United Health Centers of the San Joaquin Valley

  • LVN Supervisor Specialist

    Job Locations US-CA-Fresno / Central Valley
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-1182
    # of Openings
    1
    Category
    Corporate Medical
  • Overview

    PLEASE NOTE: UHC Administration is currently located in Parlier, but will be relocating to Fresno in January 2019.

     

    This exempt position is part of the service delivery team responsible for quality patient care at the health center sites.  This position directs nursing staff activities (e.g., Medical Assistants, etc.) to ensure quality of care, patient flow, and compliance with regulations and governing bodies. 

     

    Additionally, as a member of the Clinical Team the LVN Supervisor Specialist evaluates and guides staff performances along with providing indirect and direct patient care within the scope of the respective nursing license.

     

    Under the supervision of the Director of Clinical Services, the Clinical Specialist will assist in the ongoing support of the electronic health record, practice management system, and other clinical information systems.  A primary role will be to provide training and support of clinical staff as stated in the MA Boot Camp training checklist as it pertains to nursing policies and procedures in the health information technology systems. The position is part of an implementation team of Clinical Specialists that will engage in the day to day operations of staff when opening and managing a new site. Additionally, train new site staff members at health centers until they are proficient in position.

     

    This position will also be responsible for being the primary support to troubleshoot, resolve, and create workflow processes that address UHC’s policies and procedures.  The position will involve working with Director of Clinical Services, Clinical Services Trainer, Clinical Support Specialist Team, Health Information Technology, Quality Improvement, Nurses, and Medical Assistants including Health Center Manager.

     

    The successful candidate must have excellent oral and written communication skills, demonstrate knowledge of Microsoft Office and possess knowledge of general office policies and procedures.  The LVN Supervisor Specialist must possess the ability to exercise professional judgment involving access to privileged information, orient new employees and providers on the electronic health record policies and procedures, demonstrate the ability to use problem identification and solution skills and present training in an organized and understandable manner.

     

    The LVN Supervisor Specialist must be able to handle multiple tasks simultaneously, maintain attention to detail, follow through on work tasks, meet deadlines, and communicate regular status updates.

    Responsibilities

    Works closely with the Clinical Services Director, Clinical Services Trainer, Nurses, Health Center Manager and other members of the management team to:

    • Responsible for clinical staff training that includes assessments of needs and staff skills at the health centers.
    • The LVN Supervisor Specialist will report to the designated training site for continuous hands on training.
    • Travel to site to site as needed.
    • Assist as a floating team for sites in need of coverage.
    • Assist with maintenance of skills trainings.
    • Assist with ongoing competency assessment checks.
    • Assist with ongoing site audits.
    • Assist in maintaining patient flow in the health center to a level that supports agency productivity standards and goals
    • Communicate with appropriate personnel as necessary, to examine, revise and evaluate inner-clinic processes to promote efficiency
    • Schedule and facilitate monthly trainings as needed regarding procedures, forms, and procedural changes, etc.
    • Maintain accurate records for all meetings (including sign-in sheet) and storing in a place accessible to all staff.

    Qualifications

    Experience in healthcare industry required, in either implementation or electronic health record support role. EHR experience preferred. Must possess excellent oral and written communication skills.

     

    Orients new clinical staff on the electronic health record policies and procedures, demonstrates the ability to use problem identification and solution skills and present training in an organized and understandable manner.

     

    EDUCATION AND LICENSE/CERTIFICATION:

    • Graduate of an accredited school and possess a valid RN license OR Graduate of an accredited school and possess a valid Licensed Vocational Nurse (LVN) License
    • CPR Certification

    PRIOR EXPERIENCE:

    • Minimum 2 years of nursing experience, preferably in an ambulatory care setting
    • Minimum 1 years of management and supervisory experience
    • Background in utilization review, risk management and licensure standards

    SKILLS:

    • Bilingual (English/Spanish)
    • Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
    • Customer-service oriented
    • Strong computer skills
    • Familiar with adult learning and general training techniques
    • Positive professional insight
    • Flexibility and dependability
    • Demonstrated good problem-solving skills; sound judgment
    • Effective leadership/supervisory skills
    • Modern office practices and procedures including email
    • Attention to detail and excellent follow-through on work tasks
    • Able to handle multiple tasks simultaneously
    • Able to function at all facilities

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