This position is responsible for the efficient and effective scheduling of site appointments. Answer incoming telephone calls from patients and physician offices calling to schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Vision appointments. Confirms medical, dental and enrollment appointments per established protocols. Secures patient information for charting, billing and record keeping purposes. Ensures that established information is obtained in order to pre-register patients. Screens and evaluates processes necessary to determine a patient’s eligibility for third party coverage. Educates and enrolls patients into Medi-Cal and Qualified Health Plans for Covered California. Additionally, is an expert in UHC’s Sliding Fee and has knowledge of UHC’s covered services, billing, and reimbursement procedures. Representative must be able to identify any schedule conflicts and take appropriate action to ensure smooth patient flows and the highest level of resource utilization possible.
EDUCATION AND LICENSE/CERTIFICATION:
Minimum 2 years of experience in a health center setting as Healthcare Associate.
ADDITIONAL JOB INFRMATION:
Hours of Operation: Must be available to work non-standard hours and overtime based on work volume. Hours of operation are 8:00AM to 8:00 PM, schedules may vary. Successful applicants must be flexible with their start and end times, as work hours will be based on the business needs of our internal and external customers. Applicants will be required to rotate and work a variety of shifts, may include weekends.