United Health Centers of the San Joaquin Valley

  • Patient Account Representative

    Job Locations US-CA-Parlier
    Posted Date 3 weeks ago(5/31/2018 11:21 AM)
    Job ID
    2018-1111
    # of Openings
    1
    Category
    Finance
  • Overview

    The main focus of a Patient Account Representative is to ensure that United Health Centers is able to obtain payment from appropriate parties. In addition to ensuring that all billing and coding is accurate, timely and fraud free.

    Responsibilities

    Works closely with the Patient Financial Services Supervisor and other members of the PFS Team to:

    • Translate medical procedures into appropriate insurance billing codes.
    • Enter accurate information into the practice management system.
    • Produce statements and claims.
    • Bill the insurance company for services performed and/or the patient for patient portion due.
    • Collect correct insurance information from the patient and verify the patient’s benefits.
    • Investigate unpaid accounts/claims within a timely manner.
    • Maintain skills and knowledge of payer rules and guidelines in order to bill accurately.

    Qualifications

    EDUCATION:

    • High School Grad/GED

     

    LICENSE/CERTIFICATION:

    • Certified Professional Coder preferred but not required.

    PRIOR EXPERIENCE:

    • Minimum 2 years of experience in a healthcare setting, preferably in an FQHC setting.
    • Knowledge of medical, dental billing and collections practices. 

    SKILLS:

    • Bilingual (English/Spanish)
    • Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
    • Customer-service oriented
    • Strong computer skills
    • Familiar with adult learning and general training techniques
    • Positive professional insight
    • Flexibility and dependability
    • Demonstrated good problem-solving skills; sound judgment
    • Skill in answering a telephone in a pleasant manner
    • Modern office practices and procedures including email
    • Attention to detail and excellent follow-through on work tasks
    • Able to handle multiple tasks simultaneously

    PHYSICAL REQUIREMENTS:

     

    • Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
    • Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
    • Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
    • Must have high manual dexterity.
    • Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.

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